Refund policy

Vivace Exchange Policy

We offer exchanges only. Refunds are not available.

Exchange requests must be made within 2 days of receiving your order. To qualify, items must be unworn, unused and returned in their original condition and packaging, with proof of purchase.

A new $5 delivery charge applies to all exchanges and is paid by the customer. The original delivery charge is non-refundable.

Exchanges depend on product and size availability. If the requested replacement is unavailable, we will help you select another available item of equal value.

If you receive an incorrect or defective item, please contact Vivace immediately with your order number and clear photos.

To request an exchange, contact us through Instagram at @vivace.lb or WhatsApp at 81 69 22 83 or on support@vivace-lb.com

Then click Save. Afterward, return to this page and select Shipping policy.